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Dear Sir, Madam,
We would like to inform you that the Tokyo Organising Committee for the Olympic Games of Tokyo 2020 (TOCOG) and the Japanese Government have announced in an official statement today that foreign spectators will not be able to attend the Olympic Games of Tokyo, which will take place from July 23rd to August 8th, 2021 in Tokyo.
You can find the official press release on the website of the TOCOG (www.tokyo2020.org) or via the following link:
As the official agency of the Olympic Games for France, EVENTEAM LIVE has worked every day in the interest of its clients, especially since the announcement of the postponement, about a year ago.
This announcement remains nevertheless a disappointment for all the fans who were willing to go and cheer the for athletes. As for EVENTEAM that has been working with the different National Olympic Committees since 2012.
With the support of the French National Olympic Committee (CNOSF), as well as the support of all the official agencies of the other countries, we have asked the IOC and TOCOG Olympic Institutions, as well as our main service providers, to obtain information on the cancellation terms applicable to the tickets and related services that you have booked through us.
However, it is still too early to answer all your questions.
We would like to assure you that we are fully committed to managing this exceptional situation. All our teams are currently mobilised to assist you and to come back to you with concrete information as soon as possible.
We will not fail to keep you informed of the evolution of the situation and given the exceptional nature of the circumstances and the current context (our teams are mostly working from home), we will only be able to answer you by email. Please contact us through the following address: firstname.lastname@example.org.
We thank you for your understanding, your trust and your loyalty.
The whole team of Eventeam